How I Became an Early Riser 成功人士决不能忽略早起的重要!

How I Became an Early Riser For many years, I hated having to wake up early for school. When I started working, I found that it was really tiring to have to work a full day, sleep late and then wake up early again the next day. Fortunately, in recent years I have managed to […]

Four Things Every 20 Year Old Should Know 二十岁的你,应该懂得四件事!

赖彩云 Jessy Lai Chai Yun—younger

Four Things Every 20 Year Old Should Know I love talking to young people. In them, I see my younger self—passionate, competitive, full energy. I was once as young as them. When I was their age, I was lucky enough to meet people who were willing to teach me valuable life lessons. Did you know? […]

Customers,by Dato’ Sri Jessy Lai

Dato Seri Jessy Lai Chai Shuang / Yun - Contact Me or Mon Space

最不满意的顾客是最佳的学习之源。 Zuì bù mǎnyì de gùkè shì zuì jiā de xuéxí zhī yuán Your most unhappy customers are your greatest source of learning. 【顧客】 在绝大多数企业的眼中,处理顾客的抱怨,是伤神又赔本的额外工作。所以不仅处理的过程不严谨,收到的抱怨大部份都石沈大海,但一家企业若建立良好的顾客服务系统,妥善处理顾客抱怨、提供补偿,不仅可以免费取得有关产品与服务的资讯、改进公司形象、增加销售,而且投资报酬率也能随之提高。 Many corporations think that dealing with customer complaints are the most tiresome and unrewarding work. Due to this belief, they pay little attention to customer service and dealing with complaints. […]